FAQ’s

If you have an Aspect Account, you can track your order here.
Click on the order that you are wanting to track, and you’ll see a link to the Australia Post/NZ Courier tracking details.

If you do not have an Aspect account, you should have received an email with your tracking details.
If you have not received this email, please touch base with our team via our contact us page.

If you would like to change the postage details of your order, please contact us with your order number as soon as possible and we will try to help.

Aspect Skincare cannot cancel orders or add products once you have received your order number.

Samples, birthday discounts and specialised content just for you!
The Aspect SKINsational program is the perfect loyalty program for all skincare lovers. Visit our Aspect SKINsational page for more information.

You can find our returns policy here.
If you need any help with your product, please touch base with our team via our contact us page.

If you have an Aspect account, you can view your most recent order and order history under My Account, Orders.

If you do not have an account, your order details will be outlined on your Order Confirmation. If you have not received your Order Confirmation, please contact us here.

If you would like to change the postage details of your order, please contact us with your order number as soon as possible.

Aspect Skincare cannot cancel orders or add products once you have received your order number.

If your product was delivered damaged or you believe your product may be faulty, please contact our team here where we will be able to assess, and a solution will be provided.

When using Paypal ECheque, please note that your order will not be despatched until payment has been received by Aspect.
*Please note that this payment can take up to 3 business days to be received and if payment is not received, the order will not be shipped.

Within the My Account menu, you can view Orders.
Click on an order that you are wanting to track, and you’ll see a link to the Australia Post tracking details.

Please note: standard delivery times via Australia Post in Australia and NZ Couriers in New Zealand.

Australia

New Zealand

Please Note: All shipping times are a guide and do not include date of despatch. The shipping times are subject to change by Australia Post and NZ Couriers.
Any request through the courier for an “Authority to Leave” on your order is at the consumers discretion and Aspect Skincare will not be liable for any loss when selecting this option.

Please track your parcel via the tracking link provided in your shipping confirmation email to view its location or if you have an Aspect account, track your orders here - Click on an order that you are wanting to track, and you’ll see a link to the Australia Post/NZ Courier tracking details.

If your order is showing as delivered, we ask that you please check the surrounds of your delivery address and follow up with any neighbours.

If your address is unattended at the time of delivery, and your order isn’t left at your address, a call card will notify you to pick up the parcel from your nearest Australia Post or NZ Couriers outlet.
You will require ID to pick up your parcel.

The best way to track or redirect your parcels is via Australia Post or via NZ Couriers.

Our team are taking a well earned break from December 23rd and will be back to talk all things Aspect Skincare on January 8th 2025. 

During this time, you will be able to purchase all your favourite products as normal. Please see below for shipping dates if you are looking to get yout goodies before Christmas day. 

Australia

If you are planning on purchasing for your loved ones (or yourself) and Aspect product during the silly season, please see below when you will need to purchase that your product arrives in time for gift giving: 

Standard Freight - Thursday 19th December**

Express Freight - Friday 20th December

* Items sent to and from Perth and Darwin with Parcel Post and Express Post need to be lodged by 12 December to be delivered by Christmas.
In addition, these timings have been provided by Australia Post and are a guide. Please note it is recommended that orders are placed in advance of the above dates.

New Zealand

If you are planning on purchasing for your loved ones (or yourself) and Aspect product during the silly season, please see below when you will need to purchase that your product arrives in time for gift giving: 

North Island delivery - Thursday 19th December*

South Island delivery - Friday 17 December*

Rural locations delivery is - Friday 13th December*

*These timings have been provided by NZ Couriers and are a guide. Please note it is recommended that orders are placed in advance of the above dates.

Go to My Account and then follow the prompts.
This should only take a few moments and you can always contact our team here if you need any help with your Account.

Go to My Account and then follow the prompts to update your shipping details.
You can select which address you would like as your default for your orders and change this at any time.

You can find your SKINsational level in the My Account area on your Aspect account.
Check our Aspect SKINsational program page for more information on your level and the benefits of moving up to the next level!

You can find our returns policy here.
If you need any help with your product, please touch base with our team via our contact us page.

If the product is unopened, you may return product/s that have been purchased through Aspect Skincare for a refund within 14 days of receiving your order.
You can find our returns policy here.

• The product is deemed faulty;
• You have experienced an unfavourable skin reaction

Please contact our team here if you have experienced a reaction to one of our products or believe you may have received a faulty product.

Please note: You are responsible for postage costs and assume any risk of loss, theft or damage of goods during transit.

If you have any concerns or are not happy with your product/s, please contact us.
Our team will be able to assist or help you get in contact with your clinic of purchase.

Please note that your return can take up to 7 days to be processed by the Aspect team. If requesting a refund, this can take an additional 3-5 business days pending your payment method. 

We recommend visiting one of our Authorised Stockists for a skin consultation.
During a consultation, they will be able to assess the skin and recommend products based on your skin's individual needs.

To find your local Aspect stockist, please use the find a stockist page.

We do not offer complimentary sample products unless you are a member of our SKINsational program. Sign up here to receive a complimentary sample with every order you place.
Aspect also offers a variety of kits that contain trial size products at a reasonable price point. The Try Me Kit is the perfect place to start for users new to Aspect.

• Consistency is key & make sure to follow usage instructions
• Take Before & After Pictures

Pictures are a fantastic way to visually track your skincare journey

If you have any concerns or are not happy with your results, please contact our team here so we can assist further.

Our packaging uses airless, double insulated packaging, designed to maintain the concentration and stability of active ingredients within our formulas. Because of this, it is vital to prime your product before use.

To prime your product, hold the product upside down and pump continuously in this position until product dispenses. If your product does not dispense, please contact our team here so we can assist further.

Yes, our boxes can be recycled.
Our box supplier is affiliated and accredited with PEFC and only use material that has been sourced sustainably.

• Use of soy-based inks
• Chemicals are eliminated from the process
• Alcohol free print
• Waterless print
• Energy efficient equipment used
• All products are recycled

To find out more about PEFC here

Our Aspect products have a shelf life of 24 months unopened and used within 12 months once opened.

Aspect Retail size products should last approximately 2-3 months if using the 1 metered dose, twice daily.
1 pump = 1 metered dosage.

We advise to keep the in an upright position to ensure longevity and efficacy and to avoid storing your product in direct sunlight.

As a company we support animal rights and are proud to confirm that Aspect Skincare products have not been tested on animals for the purposes of approval for sale in Australia and New Zealand.

We always recommend to please consult your medical practitioner during pregnancy and while lactating prior to use of our products.

The exact percentage used is proprietary information and where possible we use the % concentration of active ingredients at clinical trial level or higher.
It is important to understand that the efficacy of the products within the different Aspect Skincare ranges are determined by using a complex combination of ingredients and the right delivery system to deliver transformative results.
To understand what is right for your skin, please go to our find a stockist page

Aspect is committed to the Australian Packaging Covenant Organisation (APCO) plan, and we are taking real action in terms of sustainability. Our goal is to work with all Aspect Skincare stakeholders, from suppliers and clinics to consumers and Aspect team members, to make a change for the better.
To find out more, please visit our sustainability page

We're thrilled you're interested in becoming an Aspect stockist. Please visit our become a stockist page or visit Advanced Skin Technology here for all the information you need!

If you cannot find a stockist in your immediate area, please use the find a clinic page to search your surrounding suburbs.